HUD dont load imported hands

Questions and discussion about PokerTracker 4 for Windows

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HUD dont load imported hands

Postby stepon888 » Wed Jun 02, 2021 6:51 pm

Hello, I am having a very strange problem after using PT4 since its inception ...
I have started with a new computer and I am setting everything up from scratch. After importing a large number of hands, the hud does not load all imported hands, it only loads those that are played. On the other hand, the hud of the replayer works perfectly and if it loads all the hands that I have imported.

I have twice reinstalled pt4 and configured again and this problem keeps happening to me. I'm desperate, it's something that has never happened to me in all these years and I can't solve it
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Re: HUD dont load imported hands

Postby Flag_Hippo » Thu Jun 03, 2021 5:08 am

So we can find out what's causing that please enable logging, reproduce this problem on the tables and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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