No one is replying under the Notecaddy subforum

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No one is replying under the Notecaddy subforum

Postby bubba9937 » Sat Jun 05, 2021 4:50 pm

Figured I'd post it here for better visibility. In a week and a half only received a boilerplate reply. Thank you

https://www.pokertracker.com/forums/vie ... 9&t=100563
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Re: No one is replying under the Notecaddy subforum

Postby Flag_Hippo » Mon Jun 07, 2021 5:42 am

This issue has been escalated and will hopefully be addressed soon.
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Re: No one is replying under the Notecaddy subforum

Postby bubba9937 » Thu Jun 10, 2021 7:28 pm

Still zero reply
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Re: No one is replying under the Notecaddy subforum

Postby Flag_Hippo » Fri Jun 11, 2021 2:35 am

The NoteCaddy developer replied to you in your support ticket (#644983) on 7th June at 6:19pm UTC with a request for your log files and I don't see any reply from you. If you did not receive that email then your email provider is either blocking the message or more likely it is being delivered to your junk/spam folder. You can also access/manage your Support Tickets by visiting your My Account -> My Support Tickets page.
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Re: No one is replying under the Notecaddy subforum

Postby bubba9937 » Wed Jun 16, 2021 11:53 am

Thanks -- I was checking the forum posts instead of the ticket my mistake.

I did upload my logs on June 12th waiting to hear next steps thank you
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Re: No one is replying under the Notecaddy subforum

Postby bubba9937 » Sat Jun 19, 2021 12:56 pm

Still nothing -- this response time is god awful. Is this typical? I read that you reply to "most tickets within 24 hours"
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Re: No one is replying under the Notecaddy subforum

Postby bubba9937 » Wed Jun 30, 2021 7:29 pm

hello??
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Re: No one is replying under the Notecaddy subforum

Postby Flag_Hippo » Thu Jul 01, 2021 4:55 am

I replied to your post on 2+2 and the NoteCaddy developer subsequently replied to your thread in the NoteCaddy sub-forum here.
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Re: No one is replying under the Notecaddy subforum

Postby bubba9937 » Thu Jul 08, 2021 7:18 pm

Could you ask SretiCentV to check back in the other thread? Thanks
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Re: No one is replying under the Notecaddy subforum

Postby Flag_Hippo » Fri Jul 09, 2021 4:47 am

I've bumped your query. In answer to one of your questions there please note that NoteCaddy updates automatically and independently of PokerTracker 4 so you should already have the latest version which is displayed in its title bar window and via the 'Help -> About' menu option (v2.9.992.0 afaik at this time).
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