I had to format. PT4 cant connect to SQL since then.

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I had to format. PT4 cant connect to SQL since then.

Postby asbos » Wed Jun 09, 2021 5:42 am

Hello forum ! I did a format and then reinstalled PT4 normally , also SQL etc but when I run PT4 i get a message that PT4 cant connect to SQL ! can you please help ? tried some stuff i found online like stop/restart postgre manually but none worked so far ! thank you in advance.
asbos
 
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Re: I had to format. PT4 cant connect to SQL since then.

Postby asbos » Wed Jun 09, 2021 6:03 am

thats the message am getting
Attachments
pt4error.PNG
asbos
 
Posts: 25
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Re: I had to format. PT4 cant connect to SQL since then.

Postby asbos » Wed Jun 09, 2021 10:43 am

i was advised by a guy to uninstall pt4 and postgre so I did , i tried to reinstall PT4 but now I get a message that says "postgre install did not complete successfully" or something similar.
asbos
 
Posts: 25
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Re: I had to format. PT4 cant connect to SQL since then.

Postby Flag_Hippo » Wed Jun 09, 2021 1:45 pm

If PostgreSQL isn't installing successfully then please send us the log file from the failed install to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\Temp\install-postgresql.log

If you do not see the AppData folder in Windows File Explorer then see this guide.
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Re: I had to format. PT4 cant connect to SQL since then.

Postby asbos » Thu Jun 10, 2021 3:37 am

tried to sent the file OTT but couldnt so I think i managed to PM that file to you ! thanx.
asbos
 
Posts: 25
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Re: I had to format. PT4 cant connect to SQL since then.

Postby asbos » Thu Jun 10, 2021 12:06 pm

can you please confirm you received the proper file ?
asbos
 
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Re: I had to format. PT4 cant connect to SQL since then.

Postby Flag_Hippo » Thu Jun 10, 2021 12:25 pm

I replied to your PM earlier today. The requested file wasn't attached to your message.
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Re: I had to format. PT4 cant connect to SQL since then.

Postby asbos » Thu Jun 10, 2021 4:08 pm

i get a message "the extension log is not allowed" when I try to attach the file either here or on PM ! can I email it somewhere?
asbos
 
Posts: 25
Joined: Sun Dec 02, 2018 9:21 am

Re: I had to format. PT4 cant connect to SQL since then.

Postby Flag_Hippo » Fri Jun 11, 2021 2:28 am

I have been requesting that you attach the file to a Support Ticket and not here on the forums:

Guide: Attaching Files

The log file will attach there without this error. When we have the log a technician will work with you in your ticket to resolve this PostgreSQL installation issue. Thank you.
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