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I had to format. PT4 cant connect to SQL since then.

PostPosted: Wed Jun 09, 2021 5:42 am
by asbos
Hello forum ! I did a format and then reinstalled PT4 normally , also SQL etc but when I run PT4 i get a message that PT4 cant connect to SQL ! can you please help ? tried some stuff i found online like stop/restart postgre manually but none worked so far ! thank you in advance.

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Wed Jun 09, 2021 6:03 am
by asbos
thats the message am getting

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Wed Jun 09, 2021 10:43 am
by asbos
i was advised by a guy to uninstall pt4 and postgre so I did , i tried to reinstall PT4 but now I get a message that says "postgre install did not complete successfully" or something similar.

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Wed Jun 09, 2021 1:45 pm
by Flag_Hippo
If PostgreSQL isn't installing successfully then please send us the log file from the failed install to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\Temp\install-postgresql.log

If you do not see the AppData folder in Windows File Explorer then see this guide.

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Thu Jun 10, 2021 3:37 am
by asbos
tried to sent the file OTT but couldnt so I think i managed to PM that file to you ! thanx.

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Thu Jun 10, 2021 12:06 pm
by asbos
can you please confirm you received the proper file ?

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Thu Jun 10, 2021 12:25 pm
by Flag_Hippo
I replied to your PM earlier today. The requested file wasn't attached to your message.

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Thu Jun 10, 2021 4:08 pm
by asbos
i get a message "the extension log is not allowed" when I try to attach the file either here or on PM ! can I email it somewhere?

Re: I had to format. PT4 cant connect to SQL since then.

PostPosted: Fri Jun 11, 2021 2:28 am
by Flag_Hippo
I have been requesting that you attach the file to a Support Ticket and not here on the forums:

Guide: Attaching Files

The log file will attach there without this error. When we have the log a technician will work with you in your ticket to resolve this PostgreSQL installation issue. Thank you.