SNAP HUD dissapeared after 888client update

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SNAP HUD dissapeared after 888client update

Postby mrobertm » Tue Jun 22, 2021 7:46 pm

Today I was forced to update my 888 client, just before the update my HUD on SNAP tables was working just fine. After updating al my HUDs work fine except for SNAP tables. There is now no HUD at any SNAP table, I do recall that there was something special long,long time ago with SNAP tables and HUDs but cant recall what it was. ( I do have the snap boxed ticked, in the configuration).
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Re: SNAP HUD dissapeared after 888client update

Postby Flag_Hippo » Wed Jun 23, 2021 5:08 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket and let us know which 888 client you are using. You can access the 'Logs' folder with the log file by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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Re: SNAP HUD dissapeared after 888client update

Postby Nakk » Wed Jun 23, 2021 11:39 pm

Hello,
Same problem here, would be nice if you updated this thread when a fix is find.
Ty
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Re: SNAP HUD dissapeared after 888client update

Postby Spikey » Thu Jun 24, 2021 2:22 am

Same for me.
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Re: SNAP HUD dissapeared after 888client update

Postby Ropolo » Thu Jun 24, 2021 12:02 pm

Same, 888 snap hud has never worked perfectly, many times I have to close and open the table, and wait, to see the hud..
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Re: SNAP HUD dissapeared after 888client update

Postby mrobertm » Thu Jun 24, 2021 4:07 pm

I had opened a ticket with PT support, this morning I received an push-update for PT4 which fixed the issue for
me.
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Re: SNAP HUD dissapeared after 888client update

Postby denbran » Thu Jun 24, 2021 4:37 pm

Can you post a link to fix version?
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Re: SNAP HUD dissapeared after 888client update

Postby mrobertm » Thu Jun 24, 2021 6:59 pm

denbran wrote:Can you post a link to fix version?

this what support suggested, and this worked for me:
"We have just pushed out an automated update which will fix the SNAP HUD with the recent 888 changes.

Please restart PokerTracker 4, the updated files will download at which point your SNAP HUD should work once again."
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Re: SNAP HUD dissapeared after 888client update

Postby Nakk » Thu Jun 24, 2021 11:30 pm

Works for me!
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Re: SNAP HUD dissapeared after 888client update

Postby denbran » Fri Jun 25, 2021 2:35 am

works now, ty
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