Hud is bugged

Questions and discussion about PokerTracker 4 for Windows

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Hud is bugged

Postby MetroN » Sat Jun 26, 2021 3:47 am

I use PT4 for Pokerstars and WPN and when I play and get my hands it works but when I want to check on the statistics tab I dont see nothing as if I never played a tournament before. Everything is just blank
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Joined: Thu Jun 10, 2021 10:59 am

Re: Hud is bugged

Postby WhiteRider » Sat Jun 26, 2021 8:26 am

Please check that you have the correct player name selected in the Player List in the sidebar on the left.
(If you want to link your PokerStars and WPN names together so that you see combined stats see this Tutorial: Aliases.)

Also check that you are in the correct cash ($) or tournament (T) section.

After that make sure that you do not have any filters enabled. Anything in blue in the sidebar is filtered, so clear all of those.
If you see stats but not hands then you may have the 'Show Marked Hands Only' option enabled above the hands report, or one or more tags selected in the dropdown list next to it, so also clear those.

If you still can't see your stats please attach a screenshot of the full PT4 window either or privately in a Support Ticket so that we can take a look for you.
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