PokerTracker suddenly stop getting hands

Questions and discussion about PokerTracker 4 for Windows

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PokerTracker suddenly stop getting hands

Postby ChuKwai » Sun Jul 04, 2021 3:45 pm

Hi,

Since June 20, my poker tracker, randomly stop getting hands, things i try:

0.- Housekeeping/rebuild cache on DB (5Gb)
1.- Reinstall PT4
2.- Change my PostgreSQL machine (i have a dedicated machine for DB)
3.- Activate/deactivate the move processed files option (because also many times PT4 reimport hands from previous session)

This is very disturbing, any help?

Kind regards
ChuKwai
 
Posts: 3
Joined: Mon Apr 15, 2019 3:14 am

Re: PokerTracker suddenly stop getting hands

Postby Flag_Hippo » Mon Jul 05, 2021 5:01 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what's going on here and advise you accordingly. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
Flag_Hippo
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Re: PokerTracker suddenly stop getting hands

Postby ChuKwai » Mon Jul 05, 2021 10:19 am

Ok, i activated logs, so, next time it fails, i send you a ticket.... But, i send a ticket weeks ago, for this issue, and i get no reply...
ChuKwai
 
Posts: 3
Joined: Mon Apr 15, 2019 3:14 am

Re: PokerTracker suddenly stop getting hands

Postby Flag_Hippo » Mon Jul 05, 2021 11:23 am

Your original ticket was replied to on the 21st June and I don't see a reply from you with the information we requested. If you did not receive that email then your email provider is either blocking the message or more likely it was delivered to your junk/spam folder. Please make sure that support@pokertrackersoftware.com is in your whitelist. You can also view your Support Tickets and our replies at any time by signing into your PokerTracker.com account and visiting your My Account -> My Support Tickets page.
Flag_Hippo
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Re: PokerTracker suddenly stop getting hands

Postby ChuKwai » Fri Jul 09, 2021 5:00 pm

I have just seen it, and send the log files... because it just fails again after some days working fine...

thanks!
ChuKwai
 
Posts: 3
Joined: Mon Apr 15, 2019 3:14 am


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