Error my c won

Questions and discussion about PokerTracker 4 for Windows

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Error my c won

Postby marianoop » Sun Jul 18, 2021 7:38 pm

Good night I'm having a problem with the pokertracker, I figure a totally wrong profit that I have won only in the statistics tab, in the graph and in results I figure well.
I'm also having problems that I have more hands played than I have, I would like to be able to solve it
marianoop
 
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Re: Error my c won

Postby Flag_Hippo » Mon Jul 19, 2021 5:22 am

Please send us specific information detailing this problem to us in a Support Ticket. Include screenshots of relevant PokerTracker 4 report windows and the original hand history files provided to you by your poker site. By default PokerTracker 4 moves your files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files

When taking screenshots make sure to get the entire report windows and don't crop out anything.
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