closing problem pt4

Questions and discussion about PokerTracker 4 for Windows

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closing problem pt4

Postby xavier47 » Tue Jul 27, 2021 3:00 pm

good evening, for some time PT4 has been blocked on closing with this message. I have to force the closing with ctrl alt supp. does anyone have a solution? thank you all
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xavier47
 
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Re: closing problem pt4

Postby Flag_Hippo » Wed Jul 28, 2021 4:36 am

So we can find out what's cauing that please enable logging, reproduce this issue and send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

Guide: How to Create & Submit a PokerTracker4.log File

Every time you close/restart PokerTracker 4 it will begin a new log so make sure to save/send that log file before closing/restarting PokerTracker 4.
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Re: closing problem pt4

Postby xavier47 » Thu Jul 29, 2021 1:20 pm

Flag_Hippo wrote:So we can find out what's cauing that please enable logging, reproduce this issue and send your log file to us in a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

If you do not see the AppData folder in Windows File Explorer then please refer to this guide.

Guide: How to Create & Submit a PokerTracker4.log File

Every time you close/restart PokerTracker 4 it will begin a new log so make sure to save/send that log file before closing/restarting PokerTracker 4.




ok i log file in a support ticket, thanks . I am waiting for an answer
xavier47
 
Posts: 17
Joined: Sun Jan 17, 2021 2:21 pm

Re: closing problem pt4

Postby bretbarefoot71 » Thu Jul 29, 2021 2:36 pm

Xavier
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