pokerstars.sh / tournament hand histories

Questions and discussion about PokerTracker 4 for Windows

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pokerstars.sh / tournament hand histories

Postby chessfun » Wed Jul 28, 2021 1:38 pm

Hey guys,is it possible that some things are not supported when playing on .sh ( german region called Schleswig-Holstein )? When I play Spins the hh will be imported fine but the tournament hand histories seems totally off. My winnings/losses are shown like 19,78 which should not be the case. It is always 1,2,3 etc steps on the stakes I play. Also I had a losing session yesterday and PT4 told me it was a winning session. Very confusing. Anybody has an idea how I can fix this ? Cheers chessfun
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Re: pokerstars.sh / tournament hand histories

Postby chessfun » Thu Jul 29, 2021 4:33 am

I even imported some hh´s and the tournament histories manually and it still doesn't work. I also checked the PT4 menu to set up Pokerstars and the software tells me Pokerstars is not set up correctly to import the hh. Which is not the case, it imports fine.
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Re: pokerstars.sh / tournament hand histories

Postby Flag_Hippo » Thu Jul 29, 2021 5:41 am

Please send a sample of your PokerStars hand history and tournament summary files to us in a Support Ticket so we can take a look. Thank you.
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