hud not working properly

Questions and discussion about PokerTracker 4 for Windows

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hud not working properly

Postby szefezsiro » Wed Jul 28, 2021 6:36 pm

I have to reset my hud a lot in order to work and sometimes it doesnt show the hands at all, or the hud doesnt start at all on new tables. I reinstalled pt4 but the problem is still present.
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Re: hud not working properly

Postby Flag_Hippo » Thu Jul 29, 2021 5:40 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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