ACR has instituted a 1-card showdown ability

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

ACR has instituted a 1-card showdown ability

Postby detroitkid » Wed Jul 28, 2021 8:05 pm

PT4 is choking on it.
detroitkid
 
Posts: 154
Joined: Fri Dec 26, 2008 11:38 pm

Re: ACR has instituted a 1-card showdown ability

Postby Flag_Hippo » Thu Jul 29, 2021 5:41 am

Please send a sample of these hands to us in a Support Ticket. Thank you.
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am

Re: ACR has instituted a 1-card showdown ability

Postby ajacinth » Fri Jul 30, 2021 12:40 am

Did you get the hands in question? If not I can send you some, please let me know either way. Thanks.
ajacinth
 
Posts: 3
Joined: Sat Jun 21, 2008 12:28 pm

Re: ACR has instituted a 1-card showdown ability

Postby Flag_Hippo » Fri Jul 30, 2021 4:49 am

Please send us your sample to us. By default PokerTracker 4 moves your auto-imported files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option:

Guide: Processed Files

Zip/compress the original files and attach that zip file to a Support Ticket:

Guide: Attaching Files
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am

Re: ACR has instituted a 1-card showdown ability

Postby detroitkid » Fri Jul 30, 2021 8:03 pm

I opened a support ticket with a sample hand history. It's pretty simple... the 1-card showdown shows up like [Ad -] with a hyphen were the 2nd card would be.
detroitkid
 
Posts: 154
Joined: Fri Dec 26, 2008 11:38 pm

Re: ACR has instituted a 1-card showdown ability

Postby phrwn » Tue Aug 17, 2021 1:55 pm

Is there a resolution for this? Mine is doing exactly this - when one card is shown there's an import error.
phrwn
 
Posts: 3
Joined: Tue Aug 17, 2021 1:54 pm

Re: ACR has instituted a 1-card showdown ability

Postby Flag_Hippo » Wed Aug 18, 2021 5:03 am

This will be resolved with the next version of PokerTracker 4 although I don't have a release date. Open a Support Ticket and we can notify you when that's available.
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am

Re: ACR has instituted a 1-card showdown ability

Postby phrwn » Wed Aug 18, 2021 9:52 am

Flag_Hippo wrote:This will be resolved with the next version of PokerTracker 4 although I don't have a release date. Open a Support Ticket and we can notify you when that's available.

Ah ok, not just me then. Thanks for responding. I'll submit a ticket.

Will the update be able to go through previous imports to add the missing hands?
phrwn
 
Posts: 3
Joined: Tue Aug 17, 2021 1:54 pm

Re: ACR has instituted a 1-card showdown ability

Postby Flag_Hippo » Wed Aug 18, 2021 12:33 pm

phrwn wrote:Will the update be able to go through previous imports to add the missing hands?

After the update you will need to import from the original hand history files again using 'Play Poker -> Get Hands From Disk' to import the hands that were missed first time around.
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am

Re: ACR has instituted a 1-card showdown ability

Postby phrwn » Tue Aug 24, 2021 10:59 am

Flag_Hippo wrote:After the update you will need to import from the original hand history files again using 'Play Poker -> Get Hands From Disk' to import the hands that were missed first time around.

What's the correct procedure for doing this? Just run Get Hands From Disk on the Processed folder? I know my Hand History folder empties itself after PT4 has imported, so I can't run it again on that.
phrwn
 
Posts: 3
Joined: Tue Aug 17, 2021 1:54 pm

Next

Return to PokerTracker 4

Who is online

Users browsing this forum: pEaNuTTT88 and 53 guests

cron