PT4 not calculating tournament results correctly

Questions and discussion about PokerTracker 4 for Windows

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PT4 not calculating tournament results correctly

Postby Tighty » Fri Sep 10, 2021 3:36 am

Dear support, I have noticed that PT4 does not show all of my winnings. I play tournaments on Pokerstars. I tried using a new database for a couple of days to confirm this. I am down roughly 50 dollars in this period but my stats in PT4 says I am down 146$. Any suggestions as to what might be the issue? thanks in advance
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Re: PT4 not calculating tournament results correctly

Postby Flag_Hippo » Fri Sep 10, 2021 4:52 am

You can check your individual tournament results and if any have incorrect data you can update the information manually:

Guide: Updating Tournament Information Manually

As you are playing on PokerStars please make sure you are saving and importing PokerStars tournament summaries as well as the hand histories for the most accurate results:

Guide: PokerStars Tournament Summaries

If you have any further trouble please compress the hand history & tournament summary files for any tournaments which don't work for you and attach them to a Support Ticket.
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