America's Cardroom HUD Issue

Questions and discussion about PokerTracker 4 for Windows

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America's Cardroom HUD Issue

Postby nsousa1 » Sun Sep 12, 2021 8:35 pm

When I open up the hand history on ACR and leave it open, about half the time the HUD disappears for the table that I have the hand history open for. I'm not sure why but PokerTracker thinks that the hand history window is the actual table that I'm on.
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Re: America's Cardroom HUD Issue

Postby Flag_Hippo » Mon Sep 13, 2021 6:12 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with a screenshot. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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