Hand error

Questions and discussion about PokerTracker 4 for Windows

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Hand error

Postby WTF_FRUSH » Tue Sep 14, 2021 6:17 am

I was playing a small session last night and played 90 hands and noticed I got 7 errors. I noticed every time I got an error my hud would not update from that hand. How can I resolve this problem?
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Re: Hand error

Postby Flag_Hippo » Tue Sep 14, 2021 12:14 pm

The Winning Poker Network have recently added the ability for players to show one hole card so that's the cause of those particular import errors. This will be resolved with the next release of PokerTracker 4 and if you want to be notified when that's available as well as have access to a pre-release version with the fix then you can open a Support Ticket.
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Re: Hand error

Postby WTF_FRUSH » Tue Sep 14, 2021 1:47 pm

Thank you, I really appreciate it.
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Re: Hand error

Postby navels » Wed Jun 07, 2023 3:50 am

Has this been fixed? If so, how are un-shown cards supposed to be specified in the OHH format?
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Re: Hand error

Postby Flag_Hippo » Wed Jun 07, 2023 7:58 am

navels wrote:Has this been fixed?

This was fixed with the release of PokerTracker v4.15.35 three days later:

PokerTracker 4.15.35 Release Notes - September 17, 2021
navels wrote:If so, how are un-shown cards supposed to be specified in the OHH format?

I don't know about the OHH format and that's beyond the scope of support for these forums but you can ask about that here and/or request a change here.
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