Slow autoimport hands

Questions and discussion about PokerTracker 4 for Windows

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Slow autoimport hands

Postby ntgale » Tue Sep 14, 2021 6:33 am

PT4 4.15.34 win10
Why the auto import so slow (1 imported hand = 5 sec)
I do it after session so it is annoying to wait
ntgale
 
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Re: Slow autoimport hands

Postby Flag_Hippo » Tue Sep 14, 2021 12:16 pm

So we can investigate that please enable logging, reproduce this problem by importing some hands and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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