Can't log-in/Connect to database

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Can't log-in/Connect to database

Postby quaddeuces » Thu Sep 16, 2021 2:23 pm

When I start PT4 it won't let me log-in/connect to my database and this error pops up. Not sure what the problem is. Any ideas/solution?
Attachments
PT4err.JPG
PT4error.JPG
quaddeuces
 
Posts: 6
Joined: Thu May 14, 2020 2:54 pm

Re: Can't log-in/Connect to database

Postby Flag_Hippo » Fri Sep 17, 2021 5:21 am

You are using port 5690 for PostgreSQL? The default port on PostgreSQL installs is 5432. You can also try delete the postmaster.pid file if it is present (not "postmaster.opts" which may be there too). You can find that file in C:\Program Files\PostgreSQL\9.3\data\ although you may have a different PostgreSQL version (e.g. 9.0, 9.6). Once it's deleted, reboot and try starting PokerTracker 4 again. If that does not help then click your Windows Start button then type the following command:

services.msc 

and click on it when it appears. Do you see the PostgreSQL service in the list? What is its 'Status' and 'Startup Type'?
Flag_Hippo
Moderator
 
Posts: 11235
Joined: Tue Jan 31, 2012 7:50 am

Re: Can't log-in/Connect to database

Postby quaddeuces » Mon Sep 20, 2021 12:07 am

When I go to services I don't see PostgreSQL in the list.

Also, when I try to create a new database I get this message:
Attachments
ewasdf.JPG
quaddeuces
 
Posts: 6
Joined: Thu May 14, 2020 2:54 pm

Re: Can't log-in/Connect to database

Postby Flag_Hippo » Mon Sep 20, 2021 5:29 am

If you don't have a PostgreSQL service then you will need to download and install PostgreSQL. PokerTracker 4 supports up to version 10 but bear in mind that if you have existing PostgreSQL data on your computer that you want to reconnect to then you will need to download and install the same PostgreSQL version as before.
Flag_Hippo
Moderator
 
Posts: 11235
Joined: Tue Jan 31, 2012 7:50 am

Re: Can't log-in/Connect to database

Postby villon7 » Mon Sep 20, 2021 6:10 am

What do you do once you click on that link in last post please? I am having same problem. Thanks.
villon7
 
Posts: 2
Joined: Thu Dec 20, 2018 11:54 am

Re: Can't log-in/Connect to database

Postby Flag_Hippo » Mon Sep 20, 2021 1:54 pm

villon7 wrote:What do you do once you click on that link in last post please? I am having same problem.

If you have confirmed that PostgreSQL is not installed via Windows services then you will need to download PostgreSQL from that link and install/reinstall it. Version 10 on that page is recommended but if you have data you are trying to recover then you would need to install the same version of PostgreSQL that was being used before.
Flag_Hippo
Moderator
 
Posts: 11235
Joined: Tue Jan 31, 2012 7:50 am


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 8 guests

cron
highfalutin