The tournament summary information provided in hand histories varies by site and if the results/winnings are not detailed in the poker sites hand history files and/or tournament summaries then PokerTracker 4 cannot import them. Most poker sites provide files in a format which you can open with a text editor such as NotePad so you can verify if that is the case or not but for any tournaments with incorrect data you can update the information manually in PokerTracker 4 using the Tournament Results window:
Guide: Updating Tournament Information ManuallyFor the tournaments on PokerStars make sure you are saving and importing PokerStars tournament summaries as well as the hand histories:
Guide: PokerStars Tournament SummariesIf your files contain the information PokerTracker 4 needs but it isn't being imported then
compress the hand history/tournament summary files for any tournaments which don't work for you and attach them to a
Support Ticket.