Graph wrong when i play 50/50 SNG's on Stars

Questions and discussion about PokerTracker 4 for Windows

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Graph wrong when i play 50/50 SNG's on Stars

Postby lindridgeben » Sun Oct 10, 2021 3:18 pm

My results are wrong when i play 50/50 on Stars, it just says my ROI is -100% even when i cash in Sng's. The HUD and everything else wroks fine. Any suggestions?
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Re: Graph wrong when i play 50/50 SNG's on Stars

Postby Flag_Hippo » Mon Oct 11, 2021 5:23 am

Please make sure you are saving and importing PokerStars tournament summaries as well as their hand histories otherwise zip/compress a sample of these hand history & tournament summary files from PokerStars and attach them to a Support Ticket. By default PokerTracker 4 moves your auto-imported files to your 'Processed' folder which you can access via the 'File -> Open User Data Folder' option on a Windows machine:

Guide: Processed Files

In the meantime for any existing tournaments you can update the results information manually.
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