Export hands successfully but empty folder!??

[dan-cre]

Hey guys,

I'm trying to export my hands from a certain time period, and I go on "Database", "Export Hands", "Advanced", "Cash", choose the room and stakes, and export them into an empty folder. After 30 seconds or so it says that the export of 91k hands is completed, and in the folder there is actually a new "PokerStars-folder" automatically created, but its empty...

I did this export stuff before, and it always worked, anyone has an idea what the issue could be here?

Thanks already in advance!

Daniel

[Flag_Hippo]

I cannot reproduce this issue so can you please enable logging, try the export again and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[dan-cre]

Thanks, I did that. First I realized that I still had version .32, I updated and tried again, but same issue still. I did attach the log file in the ticket.