888, "unable to locate player cards" error

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

888, "unable to locate player cards" error

Postby gdarkov » Sat Nov 13, 2021 9:43 pm

Never encountered such a problem "unable to locate player cards", but in today session on 888 10% of hands have this error, what to do?
gdarkov
 
Posts: 48
Joined: Sun Aug 22, 2010 8:35 am

Re: 888, "unable to locate player cards" error

Postby WhiteRider » Sun Nov 14, 2021 4:05 am

Have a look at the hand histories - you might find that the cards (or the player names or something) are missing.
You could try uninstalling and then re-installing the 888 software. We have seen that fix writing errors like that sometimes.

If the hands look OK please attach one of the hand history files to a Support Ticket so that we can take a look at it for you.
WhiteRider
Moderator
 
Posts: 53660
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: 888, "unable to locate player cards" error

Postby NeoZloY » Sun Nov 14, 2021 10:43 am

I also have a problem on 888

the hands where they reached the showdown (not all in) and the opponent in the pose may not show the hand and it will not load into PT4
NeoZloY
 
Posts: 1
Joined: Wed Feb 01, 2012 9:28 am

Re: 888, "unable to locate player cards" error

Postby SandBoxHero » Sun Nov 14, 2021 11:11 am

same here - I opened a ticket
SandBoxHero
 
Posts: 1
Joined: Sun Oct 03, 2021 10:18 am

Re: 888, "unable to locate player cards" error

Postby WhiteRider » Sun Nov 14, 2021 1:46 pm

Thanks - we'll get back to you via your ticket.
WhiteRider
Moderator
 
Posts: 53660
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: 888, "unable to locate player cards" error

Postby Ka1zen » Sun Nov 14, 2021 1:52 pm

SAME
Ka1zen
 
Posts: 4
Joined: Thu Dec 31, 2020 6:29 am

Re: 888, "unable to locate player cards" error

Postby gdarkov » Sun Nov 14, 2021 7:51 pm

WhiteRider wrote:Have a look at the hand histories - you might find that the cards (or the player names or something) are missing.
You could try uninstalling and then re-installing the 888 software. We have seen that fix writing errors like that sometimes.

If the hands look OK please attach one of the hand history files to a Support Ticket so that we can take a look at it for you.


About hands on showdown the representative of 888 on 2+2 told: "Yes this is a new feature as players have the choice to show their cards or not.", so if you player on the river wants to muck his cards, now he can and now his hands in hand history on showdown look like "[ , ]", I hope in the future PT4 will export such hands without errors.
gdarkov
 
Posts: 48
Joined: Sun Aug 22, 2010 8:35 am

Re: 888, "unable to locate player cards" error

Postby XanderP991 » Mon Nov 15, 2021 6:03 am

Same problem.
But I think PT4 can save the hand without an opponent card. Otherwise, the hand has disappeared (((
XanderP991
 
Posts: 3
Joined: Mon Mar 25, 2019 6:21 am

Re: 888, "unable to locate player cards" error

Postby Flag_Hippo » Mon Nov 15, 2021 9:20 am

888 now allow players to muck without having their hole cards known and PokerTracker 4 needs to be updated for this change. If you open a Support Ticket we can let you know when a fix is available so you can import any hands that have been missed.
Flag_Hippo
Moderator
 
Posts: 11613
Joined: Tue Jan 31, 2012 7:50 am

Re: 888, "unable to locate player cards" error

Postby KobeBryantLA » Wed Nov 24, 2021 5:42 am

Is there an update for that?
KobeBryantLA
 
Posts: 12
Joined: Sun Aug 31, 2008 10:58 am

Next

Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 5 guests

cron