PT4 not saving hands after shutdown

Questions and discussion about PokerTracker 4 for Windows

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PT4 not saving hands after shutdown

Postby AAKillMe » Tue Nov 30, 2021 2:44 pm

I am having issue with PT4 not saving hands after computer shutdown. I can see the hands during play, and after playing, However, if I shut computer down and come back the hand history has not saved. Have deleted and reinstalled PT4 so I don't think that its a Program error. I think I have something set wrong and don't know how to correct the problem. I'm currently just playing on ACR. If there's anyone who has any suggestions, it would be much appreciated. Thanks in advance for any help.
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Re: PT4 not saving hands after shutdown

Postby Flag_Hippo » Wed Dec 01, 2021 7:09 am

Please enable logging, reproduce this problem and then send your before and after log files to us in a Support Ticket along with before and after screenshots. You can access the 'Logs' folder with the log file by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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