Pokerstars Import

Questions and discussion about PokerTracker 4 for Windows

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Pokerstars Import

Postby ghigandwa » Tue Dec 14, 2021 5:17 pm

All of a sudden my hands are not importing while I am playing, therefore obviosuly HUD is not showing on tables.

When i setup it is able to auto detect where i save these hands and the tournament summary still runs.

Please help, I have redownloaded poker stars and followed all of the help guides.
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Re: Pokerstars Import

Postby APerfect10 » Tue Dec 14, 2021 11:11 pm

The problem is due to a bug in the PokerStars client update (I believe it only impacts macOS)

On Windows and previously on macOS, hand history files were named as such:

HH20211214 [TABLE NAME] [GAME] [STAKES].txt

Now they are just named:

HH20211214

Two third of the filename is missing and so is the file extension.

The tournament summaries are still being named correctly; hence, why they still import.

I would contact PokerStars and notify them of this bug and hopefully they fix it ASAP.

Best regards,

Derek
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Re: Pokerstars Import

Postby ghigandwa » Wed Dec 15, 2021 2:00 pm

Thanks for the response, I have approached Pokerstars regarding this .
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Re: Pokerstars Import

Postby the_jr2408 » Wed Dec 15, 2021 2:01 pm

Experiencing the same issue here.
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Re: Pokerstars Import

Postby the_jr2408 » Wed Dec 15, 2021 2:39 pm

ghigandwa wrote:Thanks for the response, I have approached Pokerstars regarding this .


How did you contact them BTW? I will try to do the same but if you hear back from them would appreciate an update in this thread.
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Re: Pokerstars Import

Postby Flag_Hippo » Thu Dec 16, 2021 5:04 am

PokerStars have acknowledged the issue and are working to fix it.
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