HUD winamax bug

Questions and discussion about PokerTracker 4 for Windows

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HUD winamax bug

Postby ceedjay » Sun Jan 02, 2022 6:39 pm

Hello,

i have an issue with my pt4 hud on winamax. When i moove on an other table on tournaments, my hud don't update anymore, so i still have an hud but with wrong names, wrong valors, who display last table hud before mooving.

I have tried on mac and windows and i have the same issue on both.

Can you help me with that ?

Regards
ceedjay
 
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Re: HUD winamax bug

Postby Flag_Hippo » Mon Jan 03, 2022 5:49 am

So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with a screenshot of your tables and hand history files. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
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Re: HUD winamax bug

Postby Ernesto_63 » Tue Jan 04, 2022 6:44 am

Hello, i have the same problem but it only happens on some tournaments, not at all. Also Pt4 doesnt appear in tournamets of 3 seats, like tridente or dementes. I have this problem for a week more or less and i dont know how i can solve it.
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Re: HUD winamax bug

Postby Flag_Hippo » Tue Jan 04, 2022 7:06 am

So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket along with a screenshot of your tables and hand history files. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
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Re: HUD winamax bug

Postby Dicentim » Thu Jan 27, 2022 6:32 am

Hi, same problem here. I use the last version of PT4 and the last version of Winamax software.
Hands are correctly imported and processed but no HUD at all, either in classic cash game, GoFast and tournaments. :| :|

Please help us I'm actually in my 14 day trial and I spent many hours trying to fix the issue.

PokertrackerHUD4.log :
2022/01/27 14:11:59.685 [00000]: [00000EC4][System] PokerTrackerHud v4.15.38
2022/01/27 14:11:59.686 [00000]: [00000EC4][System] Build: Nov 22 2021 08:07:03
2022/01/27 14:11:59.686 [00001]: [00000EC4][System] Dumping Cached Log Entries
2022/01/27 14:11:59.686 [00000]: [00000EC4][System] DPI Status: Windows 8.1: DPI Aware (System Aware)
2022/01/27 14:11:59.686 [00000]: [00000EC4][System] DPI Scale: 3.00
2022/01/27 14:11:59.686 [00000]: [00000EC4][System] Monitor[0]: Position: 0x0, Size: 3840x2160, DPI: 3.00
2022/01/27 14:11:59.686 [00000]: [00000EC4][System] Cached Log Entries Complete
2022/01/27 14:11:59.688 [00000]: [00000EC4][HudFilterManager] Filter 'Stack size' had 0 options
2022/01/27 14:11:59.688 [00000]: [00000EC4][HudFilterManager] Loaded 1 filters
2022/01/27 14:11:59.692 [00003]: [00000EC4][HudTagManager] Loaded 5 tags
Dicentim
 
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Re: HUD winamax bug

Postby Flag_Hippo » Thu Jan 27, 2022 1:46 pm

Please attach a PokerTracker4.log file (not the PokertrackerHUD4.log included in your post) that has recorded this problem to a Support Ticket:

Guide: How to Create & Submit a PokerTracker4.log File

Guide: Attaching Files

Thank you.
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Re: HUD winamax bug

Postby WhiteRider » Fri Jan 28, 2022 3:21 am

This should be resolved in the new version of PT4 released yesterday - v4.16.

PT4 Download Page
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