Hands not showing in "View Today's Hands"

Questions and discussion about PokerTracker 4 for Windows

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Hands not showing in "View Today's Hands"

Postby Oberlit » Sat Jan 15, 2022 11:34 am

Hello!

Bought PT4 today and started playing and testing the tracking for a bit. Im playing on PokerStars and the Active Tables are correct/detected, the view import status shows that it imports the hands properly and the hud works as well.

Did the usual starting settings, english language, auto preferred seating, checked the auto-detected handhistory folder and it's correct... (also enabled on stars).
+ changed active player, didn't change anything
+ configure report/restore to default, didn't change anything
+ show marked hands only is disabled

did anyone have this problem before or knows possible solutions how to fix it? last year when i tested PT in the trial version, everything worked smoothly from the get go

https://i.imgur.com/m0uF8iu.png
https://i.imgur.com/aI8SzDZ.png

thanks for any help!
Oberlit
 
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Re: Hands not showing in "View Today's Hands"

Postby Oberlit » Sat Jan 15, 2022 12:33 pm

also i noticed that when i mark a hand mid-game it is displayed, but otherwise none are... weird :D

https://i.imgur.com/xHNigLh.png
Oberlit
 
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Re: Hands not showing in "View Today's Hands"

Postby Flag_Hippo » Sat Jan 15, 2022 1:13 pm

You are filtering for 5 tags in your screenshot so the hands are being filtered to only display the hands with those tags. To see all the hands click the drop down for tagging and deselect all the active tags with the black checkmark so that the drop down says 'No Tags Selected'.
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Re: Hands not showing in "View Today's Hands"

Postby Oberlit » Sat Jan 15, 2022 2:43 pm

Flag_Hippo wrote:You are filtering for 5 tags in your screenshot so the hands are being filtered to only display the hands with those tags. To see all the hands click the drop down for tagging and deselect all the active tags with the black checkmark so that the drop down says 'No Tags Selected'.


oh wow, silly me! i thought that only matters with the "show marked hands only" checkmark..

thanks for the help & sorry for the inconvenience :lol:
Oberlit
 
Posts: 3
Joined: Sat Jan 15, 2022 8:41 am

Re: Hands not showing in "View Today's Hands"

Postby Flag_Hippo » Sun Jan 16, 2022 6:53 am

No problem. 'Show Marked Hands Only' is a separate filter from the drop down that allows for quick filtering of any type of hand tag.
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