Problem HUD on winamax.fr

Questions and discussion about PokerTracker 4 for Windows

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Problem HUD on winamax.fr

Postby UpL0aD » Mon Jan 17, 2022 5:38 pm

Hello,
My HUD "6-Max Cash Game HUD" no longer wants to be displayed on winamax cash-game tables?
Despite the import of the hands, it does not work...
I get this image in the "view active tables" where there was never previously marked "<Hud Loading...>".

https://ibb.co/7YP9YqG

What to do ?
UpL0aD
 
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Joined: Tue Apr 27, 2021 4:59 am

Re: Problem HUD on winamax.fr

Postby Flag_Hippo » Tue Jan 18, 2022 6:02 am

If you are not using the latest version of PokerTracker 4 please update it:

Download PokerTracker 4

otherwise enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Open User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
Flag_Hippo
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