Tournament Summaries - Help needed

Questions and discussion about PokerTracker 4 for Windows

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Tournament Summaries - Help needed

Postby Jedistoz » Mon Jan 24, 2022 8:24 am

Hi,

Please can someone help me, I have tried everything spoke to support and Pokerstars support.

My Hand history and Tournament Summaries are not saving to my computer at all. I have the correct files (path) saved on Pokerstars client I have triple checked (please see attachment)

When i go to the folder through C: drive it says the folder is empty ?

Please can anyone help

Thanks

James
Attachments
Tourney Summaries not saving.PNG
Jedistoz
 
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Re: Tournament Summaries - Help needed

Postby Flag_Hippo » Mon Jan 24, 2022 12:21 pm

I've seen that on occasion so to fix it try creating a new folder on your computers such as:

C:\StarsHH

Next set this folder for the saving of hand histories and tournament summaries in PokerStars and then play a hand to confirm the files are now saving. When that's working you configure PokerTracker 4 to import from the new folder as well.
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Re: Tournament Summaries - Help needed

Postby Jedistoz » Thu Jan 27, 2022 10:56 am

Thanks for your reply,

I did this and it was working yesterday. I just checked the folder now all the hh and TS have disappeared any idea why or what I'm doing wrong ?

Thanks

James
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Re: Tournament Summaries - Help needed

Postby Flag_Hippo » Thu Jan 27, 2022 1:49 pm

PokerTracker 4 archives those files to your 'Processed' folder for performance reasons:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Processed

Guide: Processed Files
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