Unable to connect to database

[Flag_Hippo]

can you fix it ?

1. That's not a PostgreSQL error. so it isn't relevant.

2. You haven't uninstalled PostgreSQL v15.

3. PostgreSQL v9.6 is now running so there wouldn't be a PostgreSQL Event Viewer error for it and PokerTracker 4 should be able to connect. Try creating a new database but if PokerTracker 4 still isn't connecting then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your log file to a Support Ticket:

C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log

To access the log file open File Explorer in Windows and enter the following in the address bar:

%localappdata%\PokerTracker 4\Logs

The file we need will be the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.

[Ronald1]

logre solucionarlo
paso 1
instalar postgreql 10.23

paso 2
instalar pokertracker4

paso 3
en la parte de configurar postgreSQL cambien el password (dbpass) por otro de tu agrado y dale instal y listo

[WhiteRider]

Please follow the directions in the previous message by Flag_Hippo to send us your PokerTracker log file so that we can see what is going on.