Read From Databases while Getting Hands

Questions and discussion about PokerTracker 4 for Windows

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Read From Databases while Getting Hands

Postby Fontbona » Mon May 02, 2022 4:55 pm

Hello,

I have an issue and I do not find the solution. I created a new DB for this month and I wanted to get the stats from the previous DB and the current DB. It works fine in the replayer but not while I am playing. When I play any stat is loaded (for example, I have 129 hands from a guy). Is there a solution?

Thank you
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Fontbona
 
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Re: Read From Databases while Getting Hands

Postby Flag_Hippo » Tue May 03, 2022 6:11 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket along with any screenshots. The support bundle is created via 'File -> Create Support Bundle' but if you are not seeing that menu option you should update to the latest version of PokerTracker 4.
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