installation error

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

installation error

Postby dexterM » Sat May 07, 2022 9:09 am

Hello, I am unable to install the free version because of a malfunction with virtual runtime, which I installed, in all these versions and uninstalled, and restart the pc, but nothing helps, this message error appears every time:
"an error occurred while running the installer: runtime virtual"
dexterM
 
Posts: 1
Joined: Sat May 07, 2022 9:00 am

Re: installation error

Postby Flag_Hippo » Sat May 07, 2022 12:04 pm

Please manually download and install PostgreSQL v10.20 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that installs successfully try starting PokerTracker 4 again but if that PostgreSQL install does not complete successfully then in Windows open File Explorer and enter the following in the address bar:

%localappdata%\Temp

In this folder there should be a file called 'install-postgresql.log' - please attach that file to a Support Ticket so we can follow up on this with you.
Flag_Hippo
Moderator
 
Posts: 12565
Joined: Tue Jan 31, 2012 7:50 am

Re: installation error

Postby bcsazsar93 » Fri Jul 22, 2022 1:57 pm

dexterM wrote:Hello, I am unable to install the free version because of a malfunction with virtual runtime, which I installed, in all these versions and uninstalled, and restart the pc, but nothing helps, this message error appears every time:
"an error occurred while running the installer: runtime virtual"

Hi could you help me have the same issue as well
bcsazsar93
 
Posts: 5
Joined: Mon Feb 08, 2021 2:47 pm

Re: installation error

Postby WhiteRider » Sat Jul 23, 2022 3:04 am

Please follow the same directions from Flag_Hippo above so that we have the information we need to help you.
WhiteRider
Moderator
 
Posts: 53761
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 14 guests

cron
highfalutin