Restoring problems

Questions and discussion about PokerTracker 4 for Windows

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Restoring problems

Postby Masafa » Sun May 08, 2022 10:39 am

Hello,

I tried to restore my database as I bought a new PC.
It seemed to work, although it took like 24 hours or so and my PC is pretty strong.
The outcome said that the restoring is complete but Errors were detected.
I thought it should be fine, but I didn't see anything, the pokertracker was complety empty.

Pls help me, its important that I get all the data back.

Best,
Oswin
Masafa
 
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Re: Restoring problems

Postby Flag_Hippo » Sun May 08, 2022 11:45 am

Is the restored database in the 'Database -> Database Management' window? Is it the currently active database?
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Re: Restoring problems

Postby Masafa » Sun May 08, 2022 2:48 pm

No it actually doesn't look like it is
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Re: Restoring problems

Postby Flag_Hippo » Mon May 09, 2022 5:05 am

Please attach a screenshot of your 'Database -> Database Management' to a Support Ticket where one of our technicians can give you further assistance.
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Re: Restoring problems

Postby Masafa » Mon May 09, 2022 10:28 am

That was the output of the restoring process. Should that be fine?
Attachments
Output Database.PNG
Output Database.PNG (9.53 KiB) Viewed 164 times
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Re: Restoring problems

Postby Flag_Hippo » Mon May 09, 2022 11:14 am

I'm not familiar with that error and a technician will follow up with you in your support ticket.
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Re: Restoring problems

Postby Masafa » Mon May 09, 2022 11:57 am

Okay, did send a ticket already!
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