New computer

Questions and discussion about PokerTracker 4 for Windows

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New computer

Postby Mike_ » Tue May 10, 2022 11:01 am

I have bought a new computer and downloaded PT4 onto it and added in my license code.

I've tried a restore from a zip file , everything unzips as its supposed to but when its finished , I dont see any players or any hands

I know its a bit vague but can you give me some ideas of things to check please
Mike_
 
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Re: New computer

Postby Flag_Hippo » Tue May 10, 2022 11:59 am

Mike_ wrote:I've tried a restore from a zip file , everything unzips as its supposed to

How are you restoring exactly? If you are manually unzipping the backup file that's not going to work. A backup file is restored via the 'File -> Restore' option in PokerTracker 4 or via the 'Database -> Database Management' window:

Guide: Backup & Restore

If the restore process is being followed correctly then is the restored database in the 'Database -> Database Management' window? Is it the currently active database?
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