Why doesn’t the software recognise all results on Stars?

Questions and discussion about PokerTracker 4 for Windows

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Why doesn’t the software recognise all results on Stars?

Postby BigSlick0977 » Fri May 20, 2022 6:05 pm

I’ve cashed twice today, but one of the comps shows the winnings for my place in the tournament, but not how much I won in bounties. I played in a SCOOP comp and that’s not even showing I’ve cashed, although that tournament is still running, which may be why it’s missing data.

I finished 3rd in the comp in green below and won around $450 in bounties, but that data is missing.

I finished 120th in the SCOOP comp, which isn’t even showing I’ve cashed or the bounties. The ID for the below comp is 3413499353.

I dread to think how many more comps in my database are missing data.

Screenshot 2022-05-20 at 22.49.13.png
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Screenshot 2022-05-20 at 22.46.49.png
BigSlick0977
 
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Re: Why doesn’t the software recognise all results on Stars?

Postby Flag_Hippo » Sat May 21, 2022 5:38 am

PokerStars have stopped writing bounty information to their hand history files meaning that data cannot currently be imported into PokerTracker 4 so you will need to manually edit your results in PokerTracker 4. You can verify the information in hand history files for yourself by opening them in a text editor but if that information is included in your files then please attach your examples to a Support Ticket.
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Re: Why doesn’t the software recognise all results on Stars?

Postby BigSlick0977 » Sat May 21, 2022 7:51 am

So in this tournament I didn’t cash, but I won $37.50 in bounties. I’m confused because the software knows I won bounties and it knows how much the bounties were worth. Which of the boxes showing prizes won do I need to enter this information into?

Screenshot 2022-05-21 at 12.46.32.png
BigSlick0977
 
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Re: Why doesn’t the software recognise all results on Stars?

Postby Flag_Hippo » Sat May 21, 2022 1:23 pm

To view/edit the bounty fee and prize you need to select the 'R&A / Bounty' tab.
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Re: Why doesn’t the software recognise all results on Stars?

Postby BigSlick0977 » Tue May 31, 2022 3:43 pm

I have to manually add the data for PartyPoker tournaments too. The information isn’t in the hand history files. Such a pain in the arse!
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