Mac - Hud works fine but session stats are all messed up

Questions and discussion about PokerTracker 4 for Windows

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Mac - Hud works fine but session stats are all messed up

Postby Saluuuce » Tue May 24, 2022 11:22 am

Hey guys,
I mostly play MTTs on Winamax with PT4 installed on my MacMini and, even though the HH are well configured and the HUD works fine, I can't figure out why the stats for the session are completely messed up : a 2nd place finish with 900$ winnings can appear as a 130$ loss for instance or the tournament may not appear altogether. There's absolutely no logic behind it, the numbers are outrageous and don't make any sense.
Has anyone experienced that too?
Thanks to anyone who can provide help.
Saluuuce
 
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Re: Mac - Hud works fine but session stats are all messed up

Postby Flag_Hippo » Tue May 24, 2022 12:23 pm

In cases where results information isn't included in the files provided by your poker site then you will need to manually edit your results in PokerTracker 4. Most poker sites provide files in a format which you can open with a text editor so you can verify if that information is there or or not:

Guide: Updating Tournament Information Manually

If that information is included in your files or you are not sure then please attach a sample of your poker sites tournament files to a Support Ticket along with any relevant information detailing the problem.
Flag_Hippo
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