Database update is doing nothing and running for ever

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators

Database update is doing nothing and running for ever

Postby DionisoXX » Thu Jun 16, 2022 1:37 pm

The last update for PokerTracker is asking me to "update the database".

I tried running the update several times, but it never ends, it runs for more than 1-2 hours doing apparently nothing. I check the task manager, and the poker tracker or postgress is using 0-1% of CPU.

Any ideas on how to fix this?
DionisoXX
 
Posts: 2
Joined: Wed Feb 10, 2021 1:25 pm

Re: Database update is doing nothing and running for ever

Postby Flag_Hippo » Fri Jun 17, 2022 5:17 am

Is it still going or has it completed? If it hasn't completed did you make the recommended database backups when prompted before starting the update?
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am

Re: Database update is doing nothing and running for ever

Postby DionisoXX » Sat Jun 18, 2022 2:04 pm

It has never ended. I killed the process. This update is not working at all.

Yes, I did a backup.
DionisoXX
 
Posts: 2
Joined: Wed Feb 10, 2021 1:25 pm

Re: Database update is doing nothing and running for ever

Postby Flag_Hippo » Sun Jun 19, 2022 5:04 am

In that case you can download the previous version from here. See if things work OK or not and if there is any trouble you'll need to restore your database backup and use that database.
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am

Re: Database update is doing nothing and running for ever

Postby Phililyon » Thu Jul 07, 2022 1:23 pm

Flag_Hippo wrote:In that case you can download the previous version from here. See if things work OK or not and if there is any trouble you'll need to restore your database backup and use that database.

And in the case the backup didn't work what's the option ?
Phililyon
 
Posts: 13
Joined: Tue Jan 18, 2022 3:15 am

Re: Database update is doing nothing and running for ever

Postby Flag_Hippo » Thu Jul 07, 2022 1:36 pm

Phililyon wrote:And in the case the backup didn't work what's the option ?

Please report your issue in a Support Ticket and attach your support bundle so we can check your logs and advise you accordingly:

Tutorial: Reporting A Problem
Flag_Hippo
Moderator
 
Posts: 14441
Joined: Tue Jan 31, 2012 7:50 am


Return to PokerTracker 4

Who is online

Users browsing this forum: No registered users and 56 guests

cron
highfalutin