Unable to import hand

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Unable to import hand

Postby rmont23 » Mon Jun 20, 2022 4:16 pm

not sure if this goes here but im getting these errors: Error: Winning Poker Network: Unable to import hand (#1272209987). Reason: Error: Unable to execute query: COPY tourney_hand_player_statistics FROM STDIN;; R
Reason: ERROR: invalid input syntax for integer: "f" CONTEXT: COPY tourney_hand_player_statistics, line 1, column holecard_2: "f"
So hud appears on tables but not geting hands
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Re: PostgresQL not installing VC++ runtime installer error

Postby rmont23 » Mon Jun 20, 2022 4:17 pm

same for BOL
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Re: Unable to import hand

Postby Flag_Hippo » Tue Jun 21, 2022 4:55 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this error and then attach your support bundle to a Support Ticket where a technician can review your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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Re: Unable to import hand

Postby rmont23 » Tue Jun 21, 2022 6:47 pm

ok done.
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Re: Unable to import hand

Postby Carlitogx » Thu May 11, 2023 9:44 pm

please help me PT4 show me this error, looks like the same error because hud appears on tables but not geting hands

Error: GG Poker: Unable to import hand. Reason: Error: Unable to execute query: COPY tourney_hand_player_statistics FROM STDIN;; Reason: Error: (ERROR: invalid input syntax for integer: "f" CONTEXT: COPY tourney_hand_player_statistics, line 1, column holecard_2: "f
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Re: Unable to import hand

Postby Flag_Hippo » Fri May 12, 2023 5:37 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this error and then attach your support bundle to a Support Ticket where a technician can review your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that's done if you create a new database then that should get things working again:

Guide: Creating A New Database in PokerTracker 4
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