Error after pokerstars update

Questions and discussion about PokerTracker 4 for Windows

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Error after pokerstars update

Postby wasim » Fri Jun 24, 2022 1:45 pm

Reason: Error: Unable to execute query: COPY tourney_hand_player_statistics FROM STDIN;; Reason: ERROR: invalid input syntax for integer: "f" CONTEXT: COPY tourney_hand_player_statistics, line 1, column holecard_2: "f"

Tournaments are not being counted by pt4, besides not showing my own stats on the HUD
wasim
 
Posts: 2
Joined: Mon Nov 29, 2021 1:33 am

Re: Error after pokerstars update

Postby WhiteRider » Sat Jun 25, 2022 3:03 am

That is unlikely to be caused by an update to PokerStars so please enable logging (Configure > Options) and restart PT4.
Play a tournament and then attach a Support Bundle to a Support Ticket so that we can see what is going on.
Please also attach the hand history and tournament summary files from the tournament.

Tutorial: Creating a Support Bundle
WhiteRider
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Re: Error after pokerstars update

Postby wasim » Sat Jun 25, 2022 11:58 am

WhiteRider wrote:That is unlikely to be caused by an update to PokerStars so please enable logging (Configure > Options) and restart PT4.
Play a tournament and then attach a Support Bundle to a Support Ticket so that we can see what is going on.
Please also attach the hand history and tournament summary files from the tournament.

Tutorial: Creating a Support Bundle

I did just that on Ticket #774240
wasim
 
Posts: 2
Joined: Mon Nov 29, 2021 1:33 am

Re: Error after pokerstars update

Postby WhiteRider » Sat Jun 25, 2022 12:16 pm

Thanks - someone will get back to you via your ticket.
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