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Error after pokerstars update

PostPosted: Fri Jun 24, 2022 1:45 pm
by wasim
Reason: Error: Unable to execute query: COPY tourney_hand_player_statistics FROM STDIN;; Reason: ERROR: invalid input syntax for integer: "f" CONTEXT: COPY tourney_hand_player_statistics, line 1, column holecard_2: "f"

Tournaments are not being counted by pt4, besides not showing my own stats on the HUD

Re: Error after pokerstars update

PostPosted: Sat Jun 25, 2022 3:03 am
by WhiteRider
That is unlikely to be caused by an update to PokerStars so please enable logging (Configure > Options) and restart PT4.
Play a tournament and then attach a Support Bundle to a Support Ticket so that we can see what is going on.
Please also attach the hand history and tournament summary files from the tournament.

Tutorial: Creating a Support Bundle

Re: Error after pokerstars update

PostPosted: Sat Jun 25, 2022 11:58 am
by wasim
WhiteRider wrote:That is unlikely to be caused by an update to PokerStars so please enable logging (Configure > Options) and restart PT4.
Play a tournament and then attach a Support Bundle to a Support Ticket so that we can see what is going on.
Please also attach the hand history and tournament summary files from the tournament.

Tutorial: Creating a Support Bundle

I did just that on Ticket #774240

Re: Error after pokerstars update

PostPosted: Sat Jun 25, 2022 12:16 pm
by WhiteRider
Thanks - someone will get back to you via your ticket.