Pokerstar.on

Questions and discussion about PokerTracker 4 for Windows

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Re: Pokerstar.on

Postby Flag_Hippo » Fri Jul 01, 2022 5:48 am

Robbie Robb wrote:Mine's a slightly different issue. Playing in both a $1 and $10 MTT. I received the "maximum number of hands" message and it stopped importing hands. So it works for a bit, but then just stops. And won't restart until 30 minutes have elapsed and I restart Poker Tracker.

Tournament hands import although full currency support needs to be added so if you are receiving these messages then that means things are not configured correctly with the PokerStars client to import all of your hands as PokerTracker 4 is detecting only observed hands and there is a limit to how many observed hands PokerTracker 4 can import:

PokerStars Configuration Guide
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Re: Pokerstar.on

Postby CeaRay89 » Fri Jul 01, 2022 2:18 pm

Same issue
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Re: Pokerstar.on

Postby twistedge » Sat Jul 02, 2022 12:35 am

FYI:

I was testing some failed files and tried editing the currency on a hand from CAD to USD.
(No change to the filename, just the hand header in the file).

That hand imported successfully and applied an exchange rate.
(my currency in PT4 is CAD after rerunning Setup Assistant)

So, it seems like the import issue could be related to currency.
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Re: Pokerstar.on

Postby onedownoneup » Sat Jul 02, 2022 12:00 pm

same issue
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Re: Pokerstar.on

Postby williemarto » Sun Jul 03, 2022 12:05 pm

Also PS Ontario , everything is fine with PT4 and Zoom but not importing or showing Hud on slow (normal) tables?
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Re: Pokerstar.on

Postby Flag_Hippo » Sun Jul 03, 2022 2:20 pm

Support for PokerStars Ontario will be added with the next release of PokerTracker 4. If you would like access to a pre-release version with this update then please open a Support Ticket.
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Re: Pokerstar.on

Postby kilohertz » Wed Jul 06, 2022 5:51 pm

There seems to still be a problem with Zoom hands on v4.17.1, in that PT4 doesn't recognize that they are in CAD and applies a conversion to them, despite the file names specifying CAD. I assume this has something to do with the line at the start of each hand that specifies format and stake, e.g. "PokerStars Zoom Hand #237169077414: Hold'em No Limit ($0.05/$0.10) - 2022/07/05 0:00:07 ET" [edited to more recent hand, in case that matters, since the format still persists; initially I had copied the line from a hand on Friday, changed it one recorded since after the update], since on slow/regular tables they look like "PokerStars Hand #237199672599: Hold'em No Limit ($0.05/$0.10 CAD) - 2022/07/06 15:16:15 ET" (bolding is mine to indicate what seems to be the main difference).
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Re: Pokerstar.on

Postby Flag_Hippo » Thu Jul 07, 2022 5:17 am

kilohertz wrote:There seems to still be a problem with Zoom hands on v4.17.1, in that PT4 doesn't recognize that they are in CAD

Can you please attach a sample of your Zoom hands to a Support Ticket.
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Re: Pokerstar.on

Postby kilohertz » Thu Jul 07, 2022 10:23 am

Sure, I've submitted a ticket with a sample now, thanks.
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