Pokerstars 18 man SNG import

Questions and discussion about PokerTracker 4 for Windows

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Pokerstars 18 man SNG import

Postby surferko » Thu Jun 30, 2022 4:57 am

Hello, I have a problem importing 18 man MTT SNG from Pokerstars.
It cant recognize my place if I m out before final table and reports 0
Also some tournaments arent even detected
Is it something common or do I have to set something?
surferko
 
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Re: Pokerstars 18 man SNG import

Postby Flag_Hippo » Thu Jun 30, 2022 12:54 pm

Are you saving and importing PokerStars tournament summaries as well as the hand histories? For the most accurate results you should have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PokerTracker 4 (in Configure -> Sites & Import Options -> PokerStars). For any existing tournaments with incorrect data you can update the information manually using the Tournament Results window. If you have any further trouble please include all relevant information detailing the problem in a Support Ticket along with the hand history AND tournament summary files for any tournaments which don't work for you.
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