First starting is bugged

Questions and discussion about PokerTracker 4 for Windows

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First starting is bugged

Postby _Ruine1Max_ » Sun Jul 31, 2022 9:47 am

Hi,

I purchased a PokerTracker4 license today.

I installed the software, but when launching after installation it opens a Microsoft Visual C++ window with an error message.

https://i.ibb.co/KwvhcM0/1.png
https://i.ibb.co/TtXz8qK/2.png
https://i.ibb.co/TtXz8qK/2.png
https://i.ibb.co/52mbQWB/4.png
_Ruine1Max_
 
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Re: First starting is bugged

Postby Flag_Hippo » Sun Jul 31, 2022 12:11 pm

If PostgreSQL (the program where PokerTracker 4 stores your poker data) is not automatically installing please manually download and install PostgreSQL v10.21 for Windows x86-64 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that installs successfully try starting PokerTracker 4 again but if that PostgreSQL install does not complete successfully then in Windows open File Explorer and enter the following in the address bar:

%localappdata%\Temp

In this folder there should be a file called 'install-postgresql.log' - please attach that file to a Support Ticket so we can follow up on this with you.
Flag_Hippo
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