HUD non working on new Winamax app

Questions and discussion about PokerTracker 4 for Windows

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HUD non working on new Winamax app

Postby dryas » Sun Sep 18, 2022 6:11 pm

Since winamax updated it's app the HUD is not really working
Sometine on a table out of 6 sometimes on 2 etc
Never fully as before

I've checked all hands have been imported
Is it already under investigation ?
dryas
 
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Re: HUD non working on new Winamax app

Postby Flag_Hippo » Mon Sep 19, 2022 5:06 am

Download and install the version of PokerTracker 4 in this post. Bear in mind that if you are updating from a version prior to v4.17 then that will require a database update. If that doesn't change anything turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce your issue by playing on a table for a few minutes and then attach your support bundle to a Support Ticket where a technician can review your logs and follow up with you. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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