Update 4.17.3 not working with BetMGM PA?

Questions and discussion about PokerTracker 4 for Windows

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Update 4.17.3 not working with BetMGM PA?

Postby jessewill » Sun Sep 25, 2022 6:32 pm

I updated to 4.17.3 and my HUD won't open on BetMGM PA. Any ideas? Or, how do I revert to last version?

Thanks.
jessewill
 
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Re: Update 4.17.3 not working with BetMGM PA?

Postby Flag_Hippo » Mon Sep 26, 2022 4:57 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4. If you updated from PokerTracker v4.16 or earlier then also attach a screenshot of your 'Database -> Database Management' window, let us know if you made the recommended backup of your poker data before updating PokerTracker 4 and whether you terminated the database update before it completed.
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