Software makes computer lag

Questions and discussion about PokerTracker 4 for Windows

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Software makes computer lag

Postby swisspoker » Thu Sep 29, 2022 8:10 am

Hey guys

Following situation:

Start of session > around 6-7 tables > everything is running fine

Mid session > around 8-10 tables > everything starts lagging > if i stopp importing hands > lagging is gone

End session > around 4-6 tables > everything is running fine again

Infos:

- playing on ACR iPoker and Stars
- 2 screens
- windows 10 pro
- i7 10700k
- 64gb ram
- DB is on a SSD
- DB is 11GB

Hopefully there is a way to get rid of the lagging.

Thanks in advance :)
swisspoker
 
Posts: 48
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Re: Software makes computer lag

Postby Flag_Hippo » Thu Sep 29, 2022 12:04 pm

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4 before your next session. If you have an issue then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4 and then attach that to a Support Ticket where a technician can review your logs:

Tutorial: Reporting A Problem
Flag_Hippo
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