So we can investigate that and advise you accordingly please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue, take a screenshot
of your table(s) and then attach your support bundle and a screenshot to a Support Ticket
. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.