I'm trying to install PT4, but I'm getting this error messages:
-Unable to connect to this database. Please check the configuration
Moderators: WhiteRider, kraada, Flag_Hippo, morny, Moderators
Flag_Hippo wrote:PostgreSQL v14 isn't supported and if it isn't in the Windows services list then it hasn't installed correctly either. Please uninstall it and then download and install PostgreSQL v10 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that installs successfully try starting PokerTracker 4 again but if that PostgreSQL install does not complete successfully then in Windows open File Explorer and enter the following in the address bar:
In this folder there should be a file called 'install-postgresql.log' - please attach that file to a Support Ticket where a technician can follow up with you.
Ann0yingN1t wrote:I have the same problem, only now the v10.20 of the database is no longer available for download, or the installer isn't. Is there another version that's supported in PT4 or how should I proceed with this issue?
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