Ma3ttu wrote:After my HUD had been working flawlessly for years, since yesterday it is suddenly no longer displayed (Pokerstars), although I haven't changed anything. Please help.
Please make sure everything is still setup correctly to import your hands as sometimes a PokerStars update can change things:
PokerStars Configuration GuideIf things are configured correctly turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the problem by playing on a table for a few minutes with 'Play Poker -> Get Hands While Playing' active in PokerTracker 4 and then attach your support bundle to a
Support Ticket so we can review your logs and advise you accordingly. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
Ma3ttu wrote:I also created a ticket (No. 864424 concerning "Huge Difference between Sharkscope and PT4") and have not received an answer to date.
A member of the support team has replied to this ticket.