Only showing max 1 million hands in graph but not in stats

Questions and discussion about PokerTracker 4 for Windows

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Only showing max 1 million hands in graph but not in stats

Postby frabby » Fri Jan 20, 2023 5:34 am

Got a DB of 1.5 million hands but in the graph section it only shows 1 million hands and figure out why, it works in the other sections but in graph for some reason. Also its only when results are in BB and not in my currency.
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Re: Only showing max 1 million hands in graph but not in sta

Postby Flag_Hippo » Fri Jan 20, 2023 7:14 am

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

Take a screenshot of your entire graph report window and the entirety of the other report window showing 1.5 million hands.

Next create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Finally attach your screenshots and support bundle to a Support Ticket:

Guide: Attaching Files
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Re: Only showing max 1 million hands in graph but not in sta

Postby frabby » Fri Jan 20, 2023 7:49 am

Flag_Hippo wrote:Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4.

Take a screenshot of your entire graph report window and the entirety of the other report window showing 1.5 million hands.

Next create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4.

Finally attach your screenshots and support bundle to a Support Ticket:

Guide: Attaching Files

Sent
frabby
 
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Re: Only showing max 1 million hands in graph but not in sta

Postby Luisao@4 » Fri May 19, 2023 1:57 pm

same problem here

should i do the same thing ?
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Re: Only showing max 1 million hands in graph but not in sta

Postby Flag_Hippo » Sat May 20, 2023 5:20 am

You will need to follow the steps listed here. Bear in mind the RowLimit value is used for reports but graphs allow 10 times the report limit so if you set a RowLimit of 200000 that will allow for 2 millions hands in your graph. Note that this does not affect the graphs on the Overview page. After editing the file save the change and start PokerTracker 4 again.
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