PokerTracker 4 on Mac - hands history not showing

Questions and discussion about PokerTracker 4 for Windows

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PokerTracker 4 on Mac - hands history not showing

Postby pink-noise » Tue Jan 31, 2023 7:41 am

Hey guys.
I have a problem - can't view hands history. I tried to import history form drive there's a message saying "import cancelled". I don't have any filters, the user is correct - it looks like there's a problem with import itself. Thanks in advance.
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Re: PokerTracker 4 on Mac - hands history not showing

Postby Flag_Hippo » Tue Jan 31, 2023 12:45 pm

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket along with the file(s) you are importing. The support bundle is created via the 'File -> Create Support Bundle' menu option in PokerTracker 4.
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