Hi, I'm currently unable to load hand histories from one of the sites I play on to review. When loading hands from PokerStars it works fine (aside from occasionally bugging out), but when attempting to view hands from a GtechG2/Boss network they no longer load. I can still import them and view statistics, but I'm more interested in reviewing my play after a session and I can't seem to do that anymore and I'm unsure why. I tried updating to the latest version of PT4 but it didn't fix anything.
When I click on a hand from the "Statistics" tab, the hand details are completely blank as is "Hand History Text". When I open the hand replayer, all the seats are empty with no money in the pot. I am still able to export the original hand history to a text file, and PT4 does track all the statistics so the hands did import correctly.
I sometimes have this bug when loading hands from PokerStars and it requires a restart of PT4, but this now happens 100% of the time when attempting to view hands from this network. This is a little frustrating since I have to import hands manually, so I only choose hands I specifically want to review since the poker client's replayer is awful. Hopefully you can help me fix it.
I don't think I've reviewed hands on this network since before the database update that was required with one of last year's PT4 updates, so it may have broken around then but I can't be 100% certain. This bug does seem to occur though with both new and old hands from this network.